FAQ
Mata Voice, answered.
The questions teams ask before deploying Mata Voice. If yours isn't here, book a call and we'll answer it live.
How long does it take to deploy Mata Voice?+
Roughly 4 weeks for the entire system build — CRM, voice agent, backend data handling, and integrations. We scope your call flows, train the agent on your business, wire up your CRM/DMS and calendar, then go live with a soft launch.
Can Mata Voice handle complex inquiries?+
Yes. Mata Voice is trained on your business context, services, and FAQs. It handles qualification, booking, and routing. For complex inquiries, it captures intent, summarizes the call, and routes to the right team member with a full transcript.
What integrations are supported?+
HubSpot, Salesforce, GoHighLevel, Pipedrive, and most major CRMs. Calendars: Google, Outlook, Cal.com. For dealerships, we integrate with most DMS platforms. Custom integrations available on the Enterprise plan.
Does it support languages other than English?+
English, Spanish, French, and more. Mata Voice detects the caller's language automatically and responds in kind. Additional languages available on request.
Are calls recorded and transcribed?+
Yes. Every call is logged in the included custom CRM with full transcripts and recordings. Recordings can be configured with retention windows and PII redaction to match your compliance requirements.
What happens if a caller wants a real human?+
Mata Voice routes to a live human at any point in the conversation — never a blind transfer. The human receives the caller's name, intent, and a transcript summary before picking up.
How much does Mata Voice cost?+
Mata Voice is custom-priced per business. We offer Basic, Pro, and Enterprise tiers — each scoped to your call flows, integrations, and volume. Book a call and we'll quote your build.
Is my data secure?+
Yes. Mata Voice runs on SOC 2-aligned infrastructure with encrypted call storage, configurable retention, and PII redaction available for regulated industries.
Can I customize the voice?+
Yes. Choose from our voice library or clone a specific brand voice on the Enterprise plan.
What if I outgrow my plan?+
You can upgrade at any time. We monitor your call volume and proactively recommend the right tier — no surprise overage fees.